Есть ли какая-нибудь ответственность компании за затягивание сроков возврата денег?

Я приобрела невозвратные билеты через сайт tickets.ru за 37 т.р.. Билетами не удалось воспользоваться по причине моей болезни, справки есть. К сожалению, заявку на возврат денежных средств я оформила через сутки после вылета, так как серьезно заболела практически накануне. Тариф не предполагал возврат денежных средств по причине болезни, о чем мне сообщила служба поддержки. Мне предложили вернуть сборы которые составляли около 5 т.р. На подтверждение получения сборов мне было дано 6 часов. За отведенное время я не ответила, потому что посчитала, что в праве вернуть всю сумму. Поискав в интернете, я поняла, что у меня мало шансов. Я создала еще один запрос на возврат денежных средств, хотя бы сборов. На сайте указан срок 3 дня на возврат суммы. За это время мне не ответили. В службе поддержки просили подождать, так как авиаперевозчик не отвечает. Так, я обращалась еще несколько раз, но мне отвечали всегда примерно тоже самое. Прошел уже месяц. Что мне делать? Какие у меня есть права? Могу я получить всю сумму за неиспользованные билеты? Есть ли какая-нибудь ответственность компании за затягивание сроков возврата денег? Ниже условия тарифа а/к: CHANGES ANY TIME CHARGE EUR 120.00. NOTE - A CHANGE IS A DATE/FLIGHT/ROUTING MODIFICATION. CHARGE APPLIES PER TRANSACTION. A TRANSACTION MAY INCORPORATE ONE OR MORE RESERVATION CHANGE IN THE SAME TRANSACTION EX FLIGHT AND DATE CHANGE. CHARGE APPLIES TO ADULT AND CHILD. INFANTS ARE EXEMPTED. CHARGE DOES NOT APPLY TO INDIA DOMESTIC SECTOR CHANGE INCLUDING ROUTING CHANGE ADDITION DELETION OF DOM SECTOR PROVIDED THE INTERNATIONAL SECTOR IS NOT MODIFIED. CHARGE DOES NOT APPLY FOR UPGRADE TO A HIGHER CABIN CLASS. WHEN A NEW ITINERARY CHANGE OF FOREIGN DESTINATION RESULTS IN A LOWER FARE THE CHANGE FEE WILL BE ADJUSTED AGAINST THE DIFFERENCE IN FARE. CHARGE EUR 180.00 FOR NO-SHOW. NOTE - OUTBOUND NO SHOW IS WHEN A PAX FAILS TO CHANGE BOOKING ATLEAST 24 HOURS BEFORE DEPARTURE OF THE FLIGHT BEING CHANGED. TICKET HAS TO BE REISSUED FOR ANY CHANGE INCLUDING DATE FLIGHT ROUTING CHANGE. REBOOKING REISSUE UPGRADING MCO ISSUANCE MUST BE MADE IN ONE TRANSACTION BEFORE DEPARTURE OF THE FLIGHT BEING CHANGED. REISSUE TO BE DONE BY THE ORIGINAL ISSUING AGENT OR AI OFFICE ONLY. PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE. IF DATE OF TARVEL FOR OUTBOUND AND INBOUND CHANGED TOGETHER BEFORE THE COMMENCEMENT OF OUTBOUND JOUNEY ONLY OUTBOUND DATE CHANGE PENALTY WILL APPLY THE CHANGE PENALTY PLUS DIFFERENCE IN FARE AND TAXES WILL ALSO APPLY FOR CHANGE OF DATE FLIGHT ROUTING ON INTERLINING SECTOR CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF SERVICE CHARGE INBOUND NO SHOW IS WHEN A PAX FAILS TO CHANGE BOOKING ATLEAST 24 HOURS BEFORE DEPARTURE OF THE FLIGHT BEING CHANGED. TICKET HAS TO BE REISSUED FOR ANY CHANGE INCLUDING DATE FLIGHT ROUTING CHANGE. REBOOKING REISSUE UPGRADING MCO ISSUANCE MUST BE MADE IN ONE TRANSACTION BEFORE DEPARTURE OF THE FLIGHT BEING CHANGED. REISSUE TO BE DONE BY THE ORIGINAL ISSUING AGENT OR AI OFFICE ONLY. PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE. THE CHANGE PENALTY PLUS DIFFERENCE IN FARE AND TAXES WILL ALSO APPLY FOR CHANGE OF DATE FLIGHT ROUTING ON INTERLINING SECTOR CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF SERVICE CHARGE CANCELLATIONS ANY TIME CHARGE EUR 150.00. NOTE - CHARGE APPLIES TO ADULT AND CHILD. INFANTS ARE EXEMPTED. REFUND OF UNUSED FEES AND TAXES PERMITTED. CHARGE EUR 180.00 FOR NO-SHOW. NOTE - CHARGE EUR 180 EXTRA IF PAX IS NO SHOW. NO SHOW IS WHEN A PAX FAILS TO CANCEL BOOKING ATLEAST 24 HOURS BEFORE DEPARTURE OF THE FLIGHT. PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE. FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF REJECTION OF VISA. EMBASSY STATEMENT REQUIRED. WHEN FARES ARE COMBINED THE MOST RESTRICTIVE CANCELLATION REFUND CONDITIONS APPLY FOR THE ENTIRE JOURNEY. IN CASE OF PARTIALLY UTILIZED TICKETS CHARGE OW FARE OF THE FLOWN SECTOR. IF NO OW FARE EXISTS FOR THE FLOWN JOURNEY IN THE SAME RBD THE NEXT HIGHER RBD WILL APPLY IN ADDITION TO CANCELLATION FEE.NOTE IF APPLICABLE OW RT FARES PLUS TAXES FOR ACTUAL TRAVEL IS HIGHER THAN THE WHOLE ORIGINAL TICKET NO TAX REFUND WILL BE PERMITTED.NO REFUND FOR COUPONS USED BEYOND POINT OF TURNAROUND AND OUT OF SEQUENCE COUPONS. NOT APPLICABLE FOR POINT TO POINT TICKETS. ALL APPLICABLE REFUND PENALTY NO SHOW CHARGES TO BE CHARGED ADDITIONALLY. CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF SERVICE CHARGE